Edition of 2019 Report

GRI 102-40, 102-41, 102-42, 102-43, 102-46, 102-47, 102-48, 102-49, 102-50, 102-51, 102-52, 102-54

This report includes OdontoPrev’s actions and performance in 2019. We observed our commitment to inform our stakeholders, in line with our values, especially pursuing a relationship based on respect, transparency, integrity, and trust. In this report, we evidence our concern with creating value, in the short, medium, and long terms.

This report observed the guidelines of the Global Reporting Initiative (GRI) – an entity that is a methodology global benchmark in the production of sustainability reports. We adopt the GRI Standard methodology, Core option, to collect and disclose environmental, economic, and social indicators, besides methods of management.

Aiming at improving our reporting practices, we sought to incorporate few principles of the Integrated Report, proposed by the International Integrated Reporting Council (IIRC), so that to better connect information, present a more concise content and foment OdontoPrev’s more assertive understanding on capital management (I-financial, II-manufactured, III-intellectual, IV-human, V-social and relationship, and VI-natural).

Information refers to all companies and brands of OdontoPrev Group for the period between January 1, 2019, and December 31, 2019.

This report was approved by the Marketing Strategy, Sustainability, and Business department and the Investor Relations Officer.


We reviewed materiality for this report, assisted by an external advisor. The materiality study consisted of a benchmarking, assessing companies in the domestic and international scenario, besides sustainability indexes, among them, ISE/B3, FTSE4Good, and DJSI (Dow Jones Sustainability Index). The analysis also contemplated a materiality map developed by the Sustainability Accounting Standards Board (Sasb), which discusses financial aspects, so that to especially meet the demands of capital markets stakeholders. The Sustainable Development Goals, particularly the goals pursued in the sector, were considered to define the material topics. The study considered OdontoPrev’s previous materiality matrix, determined through consultation with stakeholders, conducted in 2016.

After tabulation, topics were crossed to check the most recurring discussed in sector reports. The topics were assessed and approved by the Marketing Strategy, Sustainability, and Business Department.

AspectMaterial TopicGRI DisclosuresInternal boundariesExternal boundaries
EconomicEconomic performanceEconomic performance (201);

Market presence (202)
EconomicAnti-corruptionAnti-corruption (205)
SocialCustomer health and safety
Customer health and safety (416)
SocialMarketingMarketing (417)
SocialTraining and education
Training and education (404)
SocialCustomer privacy
Customer privacy (418)
Social Diversity and equal opportunity
Diversity (405)
Social Supplier social assessment Supplier social assessment (414)
EnvironmentalSupplier environmental assessment
Supplier environmental assessment (308)
EnvironmentalEffluents and wasteEffluents and waste (306)
EnvironmentalEmissionsEmissions (305)

Note: the columns “Internal boundaries” and “External boundaries” consider the direct impacts of material topics on internal stakeholders (shareholders, beneficiaries, corporate customers, employees and accredited network) and external stakeholders (academic community, suppliers, press and civil society).

Balões de depoimentos


The support we receive from OdontoPrev is very important for our institution, as it qualifies the social protection we offer to our employees, their dependents and institution’s users, without its support, it would be difficult to guarantee their right to dental health.

Crislaine Lima, Socio-Educational Program Coordinator, Gol de Letra Foundation

OdontoPrev has been a partner of the Ronald McDonald Institute, since the foundation of this Institute in 1999 and has been contributing to transform the lives of thousands of children and adolescents with cancer in Brazil. With a 21-year history, the Institute already supported 1,500 projects of 100 institutions throughout the country, qualifying 26,000 health professionals in the early diagnosis of cancer.

Francisco Neves, Founder, and Superintendent of Ronald McDonald Institute

Over 500 people are benefited from OdontoPrev’s dental plans in its partnership with Tide Setubal Foundation. Taking into account that we assist socially vulnerable people, perhaps some of them never experienced something like that, as they made other choices in life.

Thiago Cassimiro, Tide Setubal Foundation’s Project Assistant, talking about the donation of dental plans in the “Black Friday do Bem” campaign.

Since I was a child, I had contact with Dentistry, my uncle was a dentist. I loved to see him working. Today, I am proud to be a dentist, strong-willed to serve patients. OdontoPrev not only takes care of the patient, but it also takes care of services through satisfaction surveys, which check service provided by the dentist, thus, everyone wins, patients, and dentists.

Rodrigo Villagra, OdontoPrev’s accredited dentist

I can see a digital future in dentistry and OdontoPrev’s competitive advantage is innovation and agility. The company offers a loyalty program to dentists, which allows accumulating points that I can exchange with dental materials.

Priscilla Ronchetti, OdontoPrev’s accredited dentist

We have been maintaining a long-standing partnership with OdontoPrev, approximately 15 years. OdontoPrev knows our routine and our demands concerning quality. We realize how OdontoPrev has been changing over the years, pursuing new technologies, improving its website and platform. This makes us look at our partnership in the long run.

Luciana Ezequiel, DHL’s HR Officer

The Young Entrepreneurs Program allowed me to grow as a professional and as a person, made me rediscover myself as a marketing professional and grow more and more. Every day I feel I contribute to the Company’s evolution and I have the opportunity of taking part in strategic projects.

Victoria Carnieri, OdontoPrev’s Marketing

I was well-received, with kindness and without discrimination. All the opportunities I receive at the company are fairly offered to me. OdontoPrev’s opportunities are offered to anyone pursuing professional and personal growth.

Paulo Ferreira, OdontoPrev’s Sustainability assistant

OdontoPrev’s Trainee Program offers lots of labor market opportunities, it includes trainees in different projects that contribute to his/her personal and professional development and presents adverse corporate scenarios for professional growth.

Mariana Lupianhas, OdontoPrev’s internship

I feel challenged by strategic projects I receive and I feel responsible for sustaining the company as a leader in the market. My 30-year experience in OdontoPrev makes me feel comfortable to innovate. OdontoPrev combines the strength of a publicly-held company and its capacity and desire for innovation. The employee is stimulated to devise new solutions at all hierarchical levels and play a leading role.

Diego Lyra, OdontoPrev’s Controller

OdontoPrev changed my life and received me with open arms. I am a disabled person, due to a traffic accident occurred 21 years ago. Every environment is prepared to receive any type of disability and fully accessible. The Company allowed me to develop myself intellectually and take up courses to improve my work.

Raquel Naressi, OdontoPrev’s Clinical Audit Supervisor