Action against COVID-19

GRI 416-1

In early 2020, the pandemic caused by the new coronavirus (COVID-19) made us face an unexpected scenario. For OdontoPrev, care is above all, therefore, we are committed to our stakeholders to do our utmost to defeat this global health challenge. We believe everybody wins by taking care of each person involved in our operation, thus, our measures and decision took into account the lives of our more than 2,000 employees, 31,000 accredited dentists, 597 suppliers, and more than 7 million beneficiaries.

We acted efficiently and rapidly during this challenging scenario. OdontoPrev was already evaluating dental teleorientation and, considering that staying at home during a pandemic is the best way of taking care of yourself, we developed and launched the Online Dentist in only five days, the first dental teleorientation service, available throughout the Brazilian territory via video call. Thus, our beneficiaries can take care of their dental health, including over 6,800 children and young people assisted by the institutions we support.

If beneficiaries need urgent assistance or emergency, we created a support network to answer urgencies with 1,317 services dental offices, in approximately 1,080 cities.

To speed up the sending of our accredited dentists’ service slips and x-rays to OdontoPrev, we quickly implemented an online system for them to send the documentation eletronically. During quarantine, dental treatment slips and related documentation are now sent 100% online through new functionalities, available in Rede UNNA and Rede UNNA Portal; over 240,000 slips were sent during the first 15 days.

Aiming the safety of our employees, we expanded our home office and home-based policy, effective since 2019. A significant number of our employees were already working remotely and received the Quality Office Program, which trained them on the best practices to work under this format.

The pandemic scenario only reinforces that our digital DNA makes the difference and that technology and innovation will continue bringing efficiency gains, business intelligence, social and environmental performance. In 2020, we intend to stay as beneficiaries’ top of mind option, thus, we will keep investing in innovation and pursuing a solid and sustainable growth, so that we can continue taking care of millions of smiles!

Balões de depoimentos


The support we receive from OdontoPrev is very important for our institution, as it qualifies the social protection we offer to our employees, their dependents and institution’s users, without its support, it would be difficult to guarantee their right to dental health.

Crislaine Lima, Socio-Educational Program Coordinator, Gol de Letra Foundation

OdontoPrev has been a partner of the Ronald McDonald Institute, since the foundation of this Institute in 1999 and has been contributing to transform the lives of thousands of children and adolescents with cancer in Brazil. With a 21-year history, the Institute already supported 1,500 projects of 100 institutions throughout the country, qualifying 26,000 health professionals in the early diagnosis of cancer.

Francisco Neves, Founder, and Superintendent of Ronald McDonald Institute

Over 500 people are benefited from OdontoPrev’s dental plans in its partnership with Tide Setubal Foundation. Taking into account that we assist socially vulnerable people, perhaps some of them never experienced something like that, as they made other choices in life.

Thiago Cassimiro, Tide Setubal Foundation’s Project Assistant, talking about the donation of dental plans in the “Black Friday do Bem” campaign.

Since I was a child, I had contact with Dentistry, my uncle was a dentist. I loved to see him working. Today, I am proud to be a dentist, strong-willed to serve patients. OdontoPrev not only takes care of the patient, but it also takes care of services through satisfaction surveys, which check service provided by the dentist, thus, everyone wins, patients, and dentists.

Rodrigo Villagra, OdontoPrev’s accredited dentist

I can see a digital future in dentistry and OdontoPrev’s competitive advantage is innovation and agility. The company offers a loyalty program to dentists, which allows accumulating points that I can exchange with dental materials.

Priscilla Ronchetti, OdontoPrev’s accredited dentist

We have been maintaining a long-standing partnership with OdontoPrev, approximately 15 years. OdontoPrev knows our routine and our demands concerning quality. We realize how OdontoPrev has been changing over the years, pursuing new technologies, improving its website and platform. This makes us look at our partnership in the long run.

Luciana Ezequiel, DHL’s HR Officer

The Young Entrepreneurs Program allowed me to grow as a professional and as a person, made me rediscover myself as a marketing professional and grow more and more. Every day I feel I contribute to the Company’s evolution and I have the opportunity of taking part in strategic projects.

Victoria Carnieri, OdontoPrev’s Marketing

I was well-received, with kindness and without discrimination. All the opportunities I receive at the company are fairly offered to me. OdontoPrev’s opportunities are offered to anyone pursuing professional and personal growth.

Paulo Ferreira, OdontoPrev’s Sustainability assistant

OdontoPrev’s Trainee Program offers lots of labor market opportunities, it includes trainees in different projects that contribute to his/her personal and professional development and presents adverse corporate scenarios for professional growth.

Mariana Lupianhas, OdontoPrev’s internship

I feel challenged by strategic projects I receive and I feel responsible for sustaining the company as a leader in the market. My 30-year experience in OdontoPrev makes me feel comfortable to innovate. OdontoPrev combines the strength of a publicly-held company and its capacity and desire for innovation. The employee is stimulated to devise new solutions at all hierarchical levels and play a leading role.

Diego Lyra, OdontoPrev’s Controller

OdontoPrev changed my life and received me with open arms. I am a disabled person, due to a traffic accident occurred 21 years ago. Every environment is prepared to receive any type of disability and fully accessible. The Company allowed me to develop myself intellectually and take up courses to improve my work.

Raquel Naressi, OdontoPrev’s Clinical Audit Supervisor