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    Customer Privacy

    GRI 418-1

    OdontoPrev invests in processes, people, and technologies, it observes laws and regulations to ensure that its beneficiaries’ and accredited network’s information is always safe and protected. The Company also has in-house policies which orient employees to adopt the best practices.

    To abide by the requirements of the General Law of Data Protection (Law No. 13.709/2018), the Company started assessing the data generation and storage processes under its responsibility. This analysis encompasses data traffic and its conformity with security guidelines, ISO 27.001 and the latest ISO 27.701. The Company’s agreements are also analyzed so that to measure eventual risks and vulnerabilities when dealing with internal and external stakeholders’ data. The 2020 calendar of activities foresees a phase of awareness and training for OdontoPrev’s employees.

    For the past five years, the Company has been maintaining the Information Security Management Program and has mature and well-structured data security processes, facilitating its conformity with new legal requirements. Information security and data privacy are supported by the Information Security Commission, a joint committee, which holds monthly meetings and is composed of executives heading the administrative and financial, information technology, human resources, legal and compliance, and internal audit areas.

    One of the objectives of the Program is to ensure that personal data and electronic dental records are duly protected throughout the stages of treatment. Records are replicated in a distinct physical location to assure their availability and retrieval. Besides protecting data, the remote site allows continual system operation in the event of unavailability of main data treatment site.

    Balões de depoimentos

    Testimonials

    The support we receive from OdontoPrev is very important for our institution, as it qualifies the social protection we offer to our employees, their dependents and institution’s users, without its support, it would be difficult to guarantee their right to dental health.

    Crislaine Lima, Socio-Educational Program Coordinator, Gol de Letra Foundation

    OdontoPrev has been a partner of the Ronald McDonald Institute, since the foundation of this Institute in 1999 and has been contributing to transform the lives of thousands of children and adolescents with cancer in Brazil. With a 21-year history, the Institute already supported 1,500 projects of 100 institutions throughout the country, qualifying 26,000 health professionals in the early diagnosis of cancer.

    Francisco Neves, Founder, and Superintendent of Ronald McDonald Institute

    Over 500 people are benefited from OdontoPrev’s dental plans in its partnership with Tide Setubal Foundation. Taking into account that we assist socially vulnerable people, perhaps some of them never experienced something like that, as they made other choices in life.

    Thiago Cassimiro, Tide Setubal Foundation’s Project Assistant, talking about the donation of dental plans in the “Black Friday do Bem” campaign.

    Since I was a child, I had contact with Dentistry, my uncle was a dentist. I loved to see him working. Today, I am proud to be a dentist, strong-willed to serve patients. OdontoPrev not only takes care of the patient, but it also takes care of services through satisfaction surveys, which check service provided by the dentist, thus, everyone wins, patients, and dentists.

    Rodrigo Villagra, OdontoPrev’s accredited dentist

    I can see a digital future in dentistry and OdontoPrev’s competitive advantage is innovation and agility. The company offers a loyalty program to dentists, which allows accumulating points that I can exchange with dental materials.

    Priscilla Ronchetti, OdontoPrev’s accredited dentist

    We have been maintaining a long-standing partnership with OdontoPrev, approximately 15 years. OdontoPrev knows our routine and our demands concerning quality. We realize how OdontoPrev has been changing over the years, pursuing new technologies, improving its website and platform. This makes us look at our partnership in the long run.

    Luciana Ezequiel, DHL’s HR Officer

    The Young Entrepreneurs Program allowed me to grow as a professional and as a person, made me rediscover myself as a marketing professional and grow more and more. Every day I feel I contribute to the Company’s evolution and I have the opportunity of taking part in strategic projects.

    Victoria Carnieri, OdontoPrev’s Marketing

    I was well-received, with kindness and without discrimination. All the opportunities I receive at the company are fairly offered to me. OdontoPrev’s opportunities are offered to anyone pursuing professional and personal growth.

    Paulo Ferreira, OdontoPrev’s Sustainability assistant

    OdontoPrev’s Trainee Program offers lots of labor market opportunities, it includes trainees in different projects that contribute to his/her personal and professional development and presents adverse corporate scenarios for professional growth.

    Mariana Lupianhas, OdontoPrev’s internship

    I feel challenged by strategic projects I receive and I feel responsible for sustaining the company as a leader in the market. My 30-year experience in OdontoPrev makes me feel comfortable to innovate. OdontoPrev combines the strength of a publicly-held company and its capacity and desire for innovation. The employee is stimulated to devise new solutions at all hierarchical levels and play a leading role.

    Diego Lyra, OdontoPrev’s Controller

    OdontoPrev changed my life and received me with open arms. I am a disabled person, due to a traffic accident occurred 21 years ago. Every environment is prepared to receive any type of disability and fully accessible. The Company allowed me to develop myself intellectually and take up courses to improve my work.

    Raquel Naressi, OdontoPrev’s Clinical Audit Supervisor